Technology Information

If you experience technical issues: 

1. Restart your device. 

2. Check your internet connection. 

3. Verify cables and classroom equipment connections. 

4. Submit a Technology Help Desk ticket if the issue persists. helpdesk@hamden.org 

• Copier/Printer Information – Has all the information relative to placing service calls & ordering supplies.  This document should go to the person in each building that has responsibility for their MFD in the office (s).
• Xerox Information Websites – Contains all the links for copier/printer user guides, training video’s, etc. 
• Xerox W5845 and W5875 How To Copy/Scan – Collection of  "how to" guides for reference.
• Xerox D95 User Guide – Reference Guide.
• ECO - Information on recycling used cartridges.

Protecting student information is everyone's responsibility. 

Best Practices 

• Microsoft/Google passwords cannot be changed by the user. They are randomly generated by the IT department. 

• Never share your login credentials. 

• Lock your computer whenever you step away. (Windows Key and L at the same time) 

• Be savvy to unusual or unexpected emails requesting personal information. Do not respond to them, but report them to helpdesk@hamden.org immediately. 

• Do not share student information through email or by using unapproved apps.   

Keep communication professional and secure by: 

• Using district email for staff communication. 

• Using ParentSquare for family communication. 

Request IT support by emailing helpdesk@hamden.org or creating a ticket on the district website (hamden.org) under “Popular Links.” 

• HHS and HMS have dedicated staff and will respond to tickets as quickly as their schedules allow. 

• Elementary Schools and other district programs not located at HHS or HMS share IT resources and may have extended response times.