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Tech Support

If you don't have Internet at home, please contact your building principal - we can help get you connected at no cost to you!

Technology is great - but it doesn't always work the way we wish it would. 

If your device is not behaving correctly, we want to help you get it back to work! We need your help first. Close everything and turn off your computer. Wait about a minute and turn it on again. You'd be surprised how many times that fixes everything!

If your device is still not working, what problems are you having?

  • Logging in: If you are having trouble logging in to your chromebook or Google Classroom, contact your library media specialist. He or she will be glad to help you!
  • Internet issues: If you are having trouble connecting to the Internet, contact your Internet Service Provider. If you are trying to connect to the Internet using a local hot spot and still can't connect or if you don't have any Internet access, contact your principal, or let us know by calling 203-407-2217 - leave a message.
  • Technical issues:
    • Is your computer not working right? 
      The first line of support is always your school's library media specialist. If they can't help, they'll connect you to our helpdesk. If you are having trouble from home, send an email or call the school. In email or phone messages, be sure to provide a phone number where we can reach you as well as a brief description of the problem.
    • Is your computer or chromebook not working AT ALL? 
      If you are using a Hamden device and it won't do anything (!), you will need to bring it back for service/replacement. You must bring it in to your library media specialist or (for at home learners) contact your library media specialist to let him/her know you are having technical problems. The library media specialist will arrange a replacement.

Did you know you can use your smartphone?

You can also access Google Classroom on a smartphone.  Download the Google Classroom app and enter your username and password and you are in!  It's certainly not ideal - especially for writing papers - but when your chromebook, ipad or computer isn't working, it's not a bad alternative to keep things going and not fall behind in schoolwork.